FAQ

At aqueous., we firmly believe in COMMUNICATION bringing forward successful skin stories. "Consultation" implies a brief, limited discussion between patient and provider. We aim to cultivate LONG TERM, COMMITTED care to deliver true skin results. That is where we developed TREATMENT PLANS.

We recommend starting off each new aqs. patient with a treatment plan. This allows us to ensure we plan the correct treatments for your skin and hypercustomized skincare regimen to support your skin journey. Results come from a real action plan set in place.

We offer two methods at aqueous.:

1) the entry Q. - complimentary skin analysis

This is an email only guidance that helps develop a new skin routine for you. We are able to analyze your skin, provide skin recommendations from what we carry in our practice, and create a protocol for you to follow. 

This will not be as “in depth”, as it will not delve deeply into your skin history, your lifestyle, etc. The Entry Q. provides a general basis for a new regimen without the detailed work and explanation, as not everyone seeks that level of care.

2) the skin + scent treatment plan -

$200 deposit, with $100 of which going towards product purchase.

can be purchased as needed or with quarterly renewal, no commitments necessary, can be cancelled anytime

1 year of care - $700 deposit (valued at $800), includes quarterly $100 gift card 

for more details and inquiry, explore our treatment plans here

Our fees are as followed:

1) the entry Q. - complimentary skin analysis

2) the skin + scent treatment plan -

$200 deposit, with $100 of which going towards product purchase.

can be purchased as needed or with quarterly renewal, no commitments necessary, can be cancelled anytime

1 year of care - $700 deposit (valued at $800), includes quarterly $100 gift card 

3) the scent sampler

$50 deposit, 100% of which will go towards your full bottle of choice within 30 days of purchase using code SCENTSAMPLER at checkout. This includes a complimentary consultations with our team over email.

for more details and inquiry, explore our treatment plans here

International Consultations are available at aqueous., but will not have credits put towards product purchase. This covers one year of care under our providers.

If you have not been seen by a provider on our team in over 3 months, you are considered a “new patient”. You will need to repeat a Skin + Scent Treatment Plan appointment to ensure we understand changes in your skin history. 

We work with skincare + treatments that utilize advanced science and technology, in which our team has been trained extensively for several years. We cannot work on a patient’s skin or recommend skincare products without understanding the skin’s health and current status. It is extremely unethical and hazardous to the integrity of your skin health due to the highly active nature of what we use and recommend. 

At aqueous., we pride ourselves on prioritizing QUALITY TIME with you to ensure we achieve success in your skin progress, provide the most ethical care, and ensure we maximize your investment. We do not provide quick “in and out” treatments and consultations. We aim to be a part of your LONG TERM journey, not short term.

PLEASE NOTE - It does not matter how long you have previously been under our care. If you choose to leave our practice or do not attend your follow up appointments for over 3 months, you will need to complete a Skin + Scent Treatment Plan again. This policy is set in place to ensure we are providing you with educated recommendations. The skin changes daily with our hormones, quarterly with the seasons, and throughout our life span with stress, health changes, moving, environment, etc. We need to be aware of what changes your skin has undergone to provide the best care.

It is extremely important to read and fill out our forms we send via email + text message PRIOR to your appointment. Completing these forms ahead of time ensures that you fully understand the treatment process and provides us with essential information about your skin, medical history, and any preferences or concerns you may have. This helps us tailor your treatment to meet your specific needs, avoid any potential complications, and save valuable time during your appointment. By being thorough with the forms, you ensure a smooth, efficient, and personalized experience from start to finish. Your cooperation in this step allows us to focus entirely on delivering the best care possible for you.

If you do not fill out your forms prior to your appointment, we will have you fill out these forms during your appointment time. We will not accommodate lost treatment time as this is required prior to treatment.

Our skin + scent treatment plan will autorenew QUARTERLY.

This can be cancelled at any time, no commitment necessary. If you choose to cancel, please note, you must follow the subscription protocol they send via email.

This sets the tone towards our treatment plan in the clinic. If you receive regularly scheduled treatments, your treatment price covers future updates to your Skin + Scent Treatment Plan as every facial includes a thorough check in.

We pride ourselves on patient satisfaction and delivering results. With our Skin + Scent Treatment Plans, we require you purchase products through our practice as we have more control over the batch, your experience, our future treatment plan for you, connection to the brand itself, + providing you with detailed guided care.

After completion of your appointment, we give you a $100 gift card that can be applied towards your purchase of at least 50% of the products outlined in the invoice we send you based upon what you approved of in our initial conversation. This is to ensure your success with our treatment protocol tailored to you.

If you choose to buy products elsewhere, we cannot guarantee their product quality control nor will we offer our guided care. It is vital for your skin success to provide you with the correct professional guidance when using active lines.

Our tailored, continuous support is exclusively available to current patients AND products purchased directly from our practice or our partner links. If we are working through products you purchased prior to becoming an aqs. patient or prescription products, we will provide you with basic level guidance on those as we are unaware and not responsible for the properly prescribed dosage from the prescribing physician, influencer, or supplier.

If you purchase products from another supplier that we recommended to you, we reserve the right to dismiss you as our patient and forfeit our guided care. We understand other retailers have enticing “deals” and promotions. We will do our best to honor those promotions, with sound evidence, as long as you are a patient of ours. Please email us at concierge@aqs.co if you have any questions regarding this or have promotions that you would like for us to honor.

We get it, life happens! If you need to cancel or reschedule your virtual consultation appointment, please contact us via email 48 hours before your appointment time. We will do our best to accommodate you.

If you cancel or reschedule under 48 hours, we reserve the right to reduce your gift card by 50% after completing your appointment. If you do not show up for your appointment, you forfeit your non-refundable deposit + gift card (US ONLY).

The Skin + Scent Treatment Plan with any of our providers is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

If you think you may have a medical emergency, call your doctor or 911 immediately. Our Aestheticians do not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on this website. Reliance on any information provided by Bisma Rais, aqueous. employees, and others appearing on this website at the invitation of Bisma Rais, or other visitors to this website is solely at your own risk.

Results with consultation guidance may vary. Consult your healthcare professional before beginning any skincare regimen and please refer to your healthcare professional with any medical related questions that may arise while working with our aestheticians and any products available at our facility.

We are overseen by a Physician as this is a medical spa.